Help centre

Frequently Asked Questions

Quick answers about shopping with Xikon Limited — accounts, payments, delivery and support.

No. You can check out as a guest, save items to a wishlist, and track orders with your order number and the phone number used at checkout. Creating an account is optional and makes reordering and saved addresses easier.
We accept secure online payments via Paystack (card and mobile money). Cash on delivery is available on eligible items — you’ll see this clearly on the product page and at checkout.
Delivery fees are calculated from your delivery zone at checkout. Some products include free or flat-rate delivery. When free delivery is enabled store-wide, orders that meet the minimum order value qualify automatically. See Delivery & Returns for more detail.
Use Track Order with the order number from your confirmation and the phone number you used at checkout. Signed-in customers can also view order history under Account.
Yes. We supply genuine desktops, laptops, tablets, smartphones, iPads, printers and copiers for home, office and business use. If you need help choosing a model, contact us before you buy.
Contact us promptly with your order number if something is wrong on arrival. Unused items in original packaging may be eligible for return or exchange as described in our Delivery & Returns policy. Defective items are handled case by case under manufacturer warranty guidance where applicable.
Yes. For offices, schools and resellers, message us via the contact form or WhatsApp with the products and quantities you need — we’ll advise on availability and pricing.
Still need help? Contact our team or call 050 880 1537.
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Xikon Limited

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